Cannot download microsoft fix it

I selected Windows in each case, but this had no effect. I am using Firefox as my browser and have it set so that I have to approve any cookie which wants to set itself in my PC. Firefox is working perfectly. I cannot fault it and I have checked my "Exceptions" list three times looking for any blocked cookie which appears to have anything to do with Microsoft or Fix it, and have found nothing.

Method 1. Method 2. Also I would ask you to use the Internet Explorer in this case. However, sometimes an update can cause problems and removing the most recent update can help determine the source of the problem. To do this:. Security Updates are critical to keeping your PC safe and secure so if you do uninstall them when troubleshooting we suggest reinstalling them even if it fixes the problem and contacting Windows Support for additional help.

When you put on your headset, input should automatically get toggled to your mixed reality experience via your headset's presence sensor. You will know input is being directed to your headset because a blue bar will appear on your desktop like so:. If input doesn't get toggled automatically, you will need to manually toggle input to your headset. You are asked to turn your head side to side so your headset can recognizing your space and restore the virtual floor and boundary you set up previously.

When you put on your headset, this scanning process can take up to 10 seconds. After it is complete, you will either be in the Mixed Reality Home or you will be prompted to set up your boundary again. If the scanning process takes longer than 10 seconds, there could be a problem with the proximity sensor in the headset:.

Make sure your controllers have full batteries and that they are paired correctly using Bluetooth. Try powering the controllers off and on using the Windows Button. If the floor of your Windows Mixed Reality Home doesn't feel like it's at the right height, open the Room Adjustment app from the start menu. This app will be launched once you place the app in the world. In this app, you will be directed to use the touch pad motion controller or direction pad gamepad to adjust the floor height. When the floor feels correct, use the Windows button to exit back to your Home.

Make sure the lights are turned on and that there isn't anything obstructing the inside-out tracking cameras on the front of your headset. If tracking is lost, it can take a few seconds for tracking to resume. If tracking does not resume, try restarting the Windows Mixed Reality Portal. See Tracking Troubleshooting for more details. Mixed Reality Portal has a Play button at the bottom of the screen that allows you to show a preview of what you're seeing in your headset on your desktop's screen.

Due to varying resulting signal integrity and bus power between your PC's USB controller and the Mixed Reality headset, the use of such cables may significantly impact your Mixed Reality experience.

If you're running into any of the following symptoms while using Windows Mixed Reality, please try your headset without any extension cables to see if the symptoms persist:.

Open Device Manager and confirm that your headset is listed under 'Mixed Reality devices'. Double click on your headset under 'Mixed Reality devices' and confirm that the device status indicates 'This device is working properly. Look for any yellow exclamation marks on devices listed in Device Manager. Yellow exclamation marks indicate any errors reported by the devices connected to your PC:.

Ensure that the headset driver is installed: If you see 'Hololens Sensors' listed with a yellow exclamation mark, double click on the device. If you see a 'Code The drivers for this device are not installed. There are no compatible drivers for this device' , follow the instructions below to manually install the headset driver.

If you get a 'Connect your headset' message on a Surface PC, check to see if any devices are reporting a 'Code The device cannot start' error in Device Manager. If so, follow the instructions in this Support Article to remove the conflicting driver. You should only need to do this once.

Follow the instructions in this section for more information. If you alternate between multiple headsets on your PC: If you have and use multiple Mixed Reality headsets on your PC, and have manually installed the Mixed Reality headset driver before, in some circumstances, the manual driver update may only apply to the headset connected at the time, and not to your other headsets. In this case, you'll see 'Code This device is not working properly because Windows cannot load the drivers required for this device.

Code The ALPC message requested is no longer available. Click OK to confirm, and then unplug and replug your headset. Other useful troubleshooting steps: Make sure your headset is connected to the correct ports on your computer:. Lastly, try connecting your headset to another PC, and open up Device Manager.

Even if that PC is not fully compatible with Windows Mixed Reality, you can check to see if your headset enumerates. If your headset does not enumerate on multiple PCs, it could have a hardware issue. If Mixed Reality Portal did not launch automatically, there could be an underlying issue causing the headset to not be detected properly.

Try launching Mixed Reality Portal manually, and look for any error messages that appear. The workaround is to unplug and replug your headset's USB cable. This issue affects a small number of PCs, and is expected to be resolved in a future update to the Mixed Reality headset driver.

This issue is expected to be resolved in a future update to the Mixed Reality headset driver. You may need to install the driver for your headset manually if Windows 10 does not install the driver automatically when you plug your headset in. For example, on new PCs or PCs with a newly installed copy of Windows 10, the headset driver could be queued behind other Windows Updates and not install right away. Right Click on the device and select properties. If the device's properties read The drivers for this device are not installed Code 28 , close the window and proceed.

If there is another message, follow troubleshooting steps on the rest of this page. Right click on the device again and click Update Drivers After the device updates, you should see your headset listed under 'Mixed Reality devices' in Device Manager:. If your Mixed Reality headset displays are showing black, here are a few of the most common causes and how to troubleshoot them:. While this is not an issue with Windows, you may be able to work around this:. Learn more about Surface compatiblity and requirements.

If you see 'HoloLens Sensors' with a yellow exclamation mark in Device Manager, double click on the device for additional details. If you see a message saying 'The drivers for this device are not installed. Code 28 -- The install class is not present or is invalid', this is typically because your PC is running Windows 10 N. Please note that N-editions of Windows 10 do not support Windows Mixed Reality, and you'll need to install a non-N version of Windows For more details and for help with Samsung firmware update issues, please reach out to Samsung Customer Service.

If the firmware update process is getting stuck, and there has been no progress for more than about 5 minutes, here are some general things to try:. Verify you have fresh batteries in the device.

Controller buzzing 3 times and shutting down indicates critical battery. If the issue persists, perform device recovery to reset the controller back to factory settings. Check that you do not have controllers paired already, remove them and try again. If problem persists reboot PC and try again.

Your notebook may share its Wi-Fi antenna with Bluetooth when connected to 2. Check from device manager if you can switch band preference to 5GHz. If 5GHz network is not available and performance is severely impacts consider using Bluetooth dongle. Some older Intel radios experience this issue if motion controllers are powered on at the same time. To workaround this, do not power on controllers at the same time. Workaround until driver fix is available is to power off the PC completely.

This issue is fixed in QCA Bluetooth radio driver Please ensure you have driver Check the Bluetooth Best Practices section below. These symptoms are generally caused by poor Bluetooth link quality.

If you're able to see your Motion Controllers in the cliff house, but not in SteamVR apps and games, the Motion Controller model driver may not be installed properly.

This driver is typically automatically downloaded and installed via Windows Update, but if you're on a PC that has enterprise policies or if Windows Update is otherwise restricted, you may need to install this manually. To manually download and install the Motion Controller model driver, please visit this page and look for the driver version corresponding to your version of Windows Installation instructions are available on the download page.

Motion controller battery level is tuned for AA batteries, some low voltage rechargeable batteries may not report full although being fully charged. Haptics is disabled when battery level gets low, replace with fresh batteries to get rumble back. For more information about accounts, see Where to sign in to Office or What is my user ID and why do I need it for Office for business? As an Office for business user, you can download Microsoft Support and Recovery Assistant to help you fix activation issues.

After completing the installation, the Application Install window will open. Edge older or Internet Explorer. When the Application Install window appears, you will be asked if you want to install this application. Select Install to continue.

If activation failures began after you upgraded to Windows 10, see Office error code 0xFC12 when activating Office. If prompted, sign in with your work or school account. Under Install status , select Deactivate to deactivate the Office installations you no longer use.

For more information, see Deactivate Office if you see a "limit reached" error. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure.

See Uninstall Office for Mac for instructions on uninstalling the Office apps. To troubleshoot Mac activation issues, see the "Activation" section in What to try if you can't install or activate Office for Mac.

If your admin has given you permission to install updates, the Microsoft AutoUpdate makes sure your copy of Office will always be up-to-date with the latest security fixes and improvements. When you install Office it's automatically linked to your Office plan. This means if you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan.

Use this easy fix tool to uninstall Office and then follow the steps to reinstall Office. If you don't see The latest desktop version of Office in the list, your admin probably hasn't assigned an Office license to you. The content of this article is specific to Office installation issues.

Try these articles if you're looking for troubleshooting help for these Office services:. Outlook Help. Skype for Business Help. OneDrive for Business Help. If you're still having trouble installing Office, contact your Office admin. If your admin can't find a solution for you after using the information on the Office admin tab, he or she can contact support on your behalf.

You can also try the Community forums. To help with issues you may encounter when installing Office, download the Support and Recovery Assistant for Office tool. Admins should also see the Office for business tab for more general Office installation issues. No option to install Office, Project, or Visio Switched Office plans and now can't use Office Office is taking very long to install Install Office on more than five computers.

Get your organization set up Upgrade users to the latest version of Office Deploy Office to multiple computers in an organization. Assign, remove, or buy more licenses Activate volume license editions of Office. When you first sign up for Office for business and you try to install Office or Project or Visio if you also have a subscription for those apps you might see a message that says you can't install Office because you don't have a license. This could happen because of a delay between your initial sign in and Office for business setting up your environment.

Try signing out of Office and then signing back in. It could also happen because you haven't assigned a license to yourself or your users. Do the following to check your licenses. If you don't see The latest desktop version of Office in the list or Project or Visio if you bought plans with those applications , see Assign licenses to users in Office for business.

See the bottom of the Office for business column for a list of those plans that don't include an installed version of Office.

If your organization has one of these Microsoft plans, as the admin, you can switch to a different Office plan or subscription , or in addition to the subscription you already have, buy another Office for business subscription for those users who require the full version of Office.

If you're not sure what plan you have, follow the steps in What Office for business subscription do I have? For a comparison of plans, see Office for business. If you or the users in your organization see Account Notice or Unlicensed product errors in Office, they need to install the version of Office that comes with the new Office plan, and then uninstall the version that came with the previous plan. If you or your users find Office is taking a very long time to install, try installing using an offline installation.

See Use the Office offline installer and select the Office for business tab. These steps show you how to download the installer file which you can then use to install Office offline on a PC at your convenience. You can activate Office on up to five computers per user. If a user needs to install Office on a sixth computer, you have to deactivate an installation.

See Deactivate Office if you see a "limit reached" error. To help you set up your organization, see Set up Office for business — Admin Help. If individuals in your organization are using an older version of Office, we recommend you upgrade to the latest version. See Upgrade users to the latest Office client. You then deploy Office by using the software deployment method you typically use. You can also choose to have users sign into the Office portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves.

As the Office for business admin, you're responsible for Managing user software in Office You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office for business.

To remove licenses from users, see Remove licenses from users in Office for business. If you need more licenses, see Buy licenses for your Office for business subscription. To remove a license from your subscription, see Remove licenses from your Office for business subscription.

For help activating these editions, see Activate volume editions of Office. As an Office admin, you can check Office service health. This article is for Office installation issues. The links below are specific to admins looking for troubleshooting help with these Office services. For more general not admin specific help in these areas, see the Additional help section on the Office for Business tab of this topic.

Outlook for email issues. Skype for Business. OneDrive for Business. SharePoint sites. If you're still having issues, admins can Contact Office for business support. Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful , below, and leaving us a comment. If you are still having problems, tell us more about your issue, including any error messages your received and where you were in the install process when you received them.

Table of contents. Office install. How to install Office. Redeem or activate. Office product keys. Install other apps. Set up mobile devices. Office updates. Upgrade to the latest version. Troubleshoot and uninstall. Click here to see what products are included in Office for home or Office for business. Microsoft for home If your Office product is one of the follow, you have a Microsoft for home product. Microsoft Family Microsoft Personal Office , Office , Office , or Office versions available as one-time purchases: The following products include the fully installed Office applications.

Microsoft for business If your Office product is one of the following, you have a Microsoft for business product. Government Community G3 Office U. I have the same question Report abuse. Details required :. Cancel Submit. Bill Smithers Volunteer Moderator. How satisfied are you with this reply?

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